REFUNDS/ EXCHANGES/ RETURNS
Due to roses being perishable as well as fragile, and the time/effort that goes into making our handcrafted arrangements, there are no refunds, returns, exchanges, or cancellations. If there is a problem with your order just reach out to us and let us know what happened, we’ll work with you to make it right.
We cannot accept exchanges/returns. Sanitation safety as well as damage from shipping are the primary reasons. Our team is trained on packing our arrangements so that they don’t get damaged in transit but it is virtually impossible for us to train all of our customers on packing so that they can ship them back.
Due to the fast nature of our business, our team gets started working on your order right away. We begin fulfilling your order immediately by printing your personalized card and hot wax sealing it. Or we may have begun creating your pre-ordered dyed fresh roses that we cannot stop production of. For these reasons and a few others, we are unable to accept any order cancellations.
SHIPPING ADDRESS CHANGE
Shipping address can be changed for free if the order has not yet been fulfilled. If we printed your shipping label and you received an email with tracking then that means that your order has been fulfilled. If your order has been fulfilled then there is a $20 fee for shipping address change. This is because FedEx charges us a fee for them to change the address.
We use a third-party fraud verification system which may flag orders based on certain criteria, such as billing information not matching that of the credit card. A member of our team will reach out via email asking for proof of identity. What you will need to do is respond with a copy of your driver’s license which matches the name on the credit card used.